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Shipping Details:
Our primary market is in the United States.
Additionally, we offer international shipping to selected countries, including the United Arab Emirates, United Kingdom, Canada, Singapore, Australia, Qatar, Saudi Arabia, Switzerland, Sweden, Belgium, France, Germany, Netherlands, Ireland, Italy, New Zealand, Denmark, Finland, Norway, Mauritius, Malaysia, Guyana, South Africa, Sri Lanka, Greece, Hungary, Iceland, and Trinidad & Tobago.
Our processing time is 1-2 business days. This is separate from the shipping time and depends on the shipping method and destination.
Note: Orders placed on Fridays and weekends are shipped out the next business day.
To track your order, you can visit our "Track Your Order" page on our website. Additionally, if you have an account with us, you can log in to view your order history and track the status of your shipment.
If you have any further questions or need assistance, feel free to reach out to our customer support team at support@inaury.com or via phone at 914-510-2844.
Yes, you will receive an order confirmation via email after placing an order. Once your order is processed, you'll receive tracking information to monitor its status.
Note: If you haven't received an email, please check your Spam folder.
We offer the following shipping options for customers in the United States:
Choose the option that best fits your delivery needs during checkout.
We offer multiple shipping options for U.S. orders:
Estimated delivery dates are provided at checkout for your convenience.
Yes, we offer international shipping to several countries. The shipping rates for international orders are calculated during checkout.
You can change the shipping address within 24 hours of placing your order. After this timeframe, address changes are not possible.
Please ensure all shipping information is accurate at checkout.
If you would like to update your order, please email us at support@inaury.com or call us at 914-246-5996.
While we strive for timely delivery, shipping times may vary due to factors beyond our control. We appreciate your understanding in such circumstances.
Orders:
You can place an order directly through our website, Instagram Shop, or TikTok Shop. Simply browse our products, add your favorites to your cart, and complete the checkout process.
If you need assistance, you can also call us at 914-246-5996, and we’ll be happy to help you place your order.
You can check the status of your order by logging into your account and viewing your order history. Additionally, you can also use our "Track Your Order" page.
Yes, you can cancel your order within 24 hours of placing it. After this timeframe, cancellations are no longer possible.
Please review your order carefully before confirming your purchase.
If you would like to cancel your order, please email us at support@inaury.com or call us at 914-246-5996.
Yes, we do accept custom orders! Our Artisan Crafted and Heritage collections can be fully customized to your preferences. For more details or to discuss customization options, please reach out to us via email at sales@inaury.com, through our Instagram handle @Inaury.official, our website's chat widget, or call us at 914-246-5996.
For U.S. orders, you can add items to an existing order within 24 hours of placing it. After this timeframe, it is not possible to make changes.
Please contact us promptly if you need assistance with adding items to your order.After this timeframe, modifications to the order are not possible.
If you would like to update your order, please email us at support@inaury.com or call us at 914-246-5996.
You can change the shipping address within 24 hours of placing your order. After this timeframe, address changes are not possible.
Please ensure all shipping information is accurate at checkout.
If you would like to update your order, please email us at support@inaury.com or call us at 914-246-5996.
If you encounter any issues with your order, please contact our customer support team at support@inaury.com or call us at 914-246-5996.
Returns & Exchanges:
Our return policy is detailed on our dedicated return policy page. Please review it for information on returns, exchanges, and refunds.
Yes, we do accept exchanges. For detailed information on our return policy, please visit our Return Policy page.
To initiate a return, please visit our Returns Portal. Follow the steps provided to complete your return request.
Yes, our return policy specifies a timeframe during which returns must be initiated. Please refer to the return policy page for details.
Yes, we do offer exchanges for eligible items. Details on the exchange process can be found in our return policy page.
Refunds are processed through the original payment method. Please refer to our return policy for more information on refund processing times.
The return policy outlines any applicable return shipping fees. Review this information before initiating a return.
Customized items from our Artisan Crafted and Heritage Collection are not eligible for return. Please review our return policy for more details.
If you receive a damaged or defective item, please contact us immediately via email at support@inaury.com, call us at 914-246-5996, or use our Returns Portal to report the issue. We’ll work quickly to resolve the problem for you.
Privacy:
Yes, we ensure the security of all our payment methods to provide a safe and protected shopping experience for our customers.
Absolutely not. We prioritize your privacy and do not sell or share your data with any third parties. Your information is treated with the utmost confidentiality and used solely for order processing and communication purposes in accordance with our privacy policy.
Yes, we take the security of your personal information seriously. Our website employs industry-standard security measures to protect your data.
We collect information necessary for order processing, such as your name, contact details, and shipping address. Refer to our privacy policy for more details on the type of information we collect.
Your payment information is securely processed through trusted payment gateways. We do not store any sensitive payment details on our servers.
Yes, you have the option to opt-out of marketing communications. You can manage your communication preferences in your account settings or by unsubscribing via email.
Customer accounts are protected by secure passwords. It's important to create a strong, unique password and keep it confidential to ensure the security of your account.
Contact Us:
You can reach our customer support team through the following methods:
Our customer support hours are Monday to Friday, 10 AM to 8 PM EST, and Saturday and Sunday, 10 AM to 7 PM EST.
We strive to respond to inquiries promptly. You can typically expect a response within two business days. For urgent matters, please call us directly at 914-246-5996.
Currently, we operate exclusively online. You can browse and purchase our products through our website.
If you're encountering technical issues on our website, please follow these steps:
